Shipping

Where do we ship?

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.

Shipping Times？

For orders stocked in the US, they will take around 3-7business days to arrive. For products that are coming from our international warehouses, it can take between 7-20 business days for your product to arrive, depending on where you live.

Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to an on-demand manufacturing timeline. Most pre-ordered products will take about 45 business days to ship.

Please understand that if we are back-ordered on production, we will get to your order in queue. Our products are in demand and we're a small production team. We don't cut corners on production quality.

Shipping & Handling Process

Our handling time usually takes about 1-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.

Returns

Damaged or Defective Items

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

In the event of direct partial damage or damaged parts, we will resend the parts to you.

Return Shipping Guidelines

Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.

If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.

Return timeframes depend on how soon you are able to ship the products and when we receive them.

Other

How can I cancel my order?

As long as your product has not been submitted for fulfillment by us, we can cancel the order. There is a 5% cancellation fee to cover transaction processing costs. These charges are not refunded to us by Shopify if we process a cancellation.

We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

If your order has been shipped, then you must follow our return policy in order to get refund once you receive your product. Our customer service team is on standby to help you out!

Other inquiries

If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at winnice2023@163.com - we're here to help!

Where are you now?

Semiocthome operates in many countries around the world! We have multiple warehouses in the US, Germany and Asia.

Our warehouse address: 5400 Ontario Mills Pkwy, Suite 400, Ontario, CA 91764, 6264956888

Please contact us directly to find out which address you should send any returns to, as each customer is associated with the fulfillment center closest to their geographic location.